Onboarding, training and support at all times
No time for onboarding, training and support? No problem with OS/ Onboarding & User Support.
”
With the competent and responsive support of the OS/ team, we switched from moco to OS/ in less than three weeks. I still can't believe it.
”
Kim CollisySenior Project Manager
Setup
Onboarding
Support
Setup
Step 1
Data migration
OS/ facilitates the seamless transfer of your business data such as project calculations, time tracking, invoices and more. Our data migration supports many standard solutions, including Moco, Troi and helloHQ. However, if your legacy platform is not directly supported, our experienced team will develop a tailor-made solution for you.
Bespoke setup
Upon request, our team can customize OS/ for your company, complete with your data and design.
Connections to the accounting interface
Our experienced operations team also offers comprehensive advice and training for your accounting team. We take care of the communication with your tax advisor or auditor to ensure that the accounting processes run smoothly and in accordance with standards.
Onboarding
Step 2
Individualized Onboarding
As part of the onboarding, we offer special training courses, adapted to your particular challenges and work processes. Our goal is to provide customized advice that is precisely tailored to the needs of your business.
OS/ University
At the OS/ University, we also offer you and your team targeted training for the optimal use of OS/. In 30-60 minute sessions, we equip you with the necessary knowledge to effectively integrate OS/ into your everyday tasks.
Tailored Onboarding
To establish a customized onboarding that takes your unique needs into account, we discuss details in a consultation session. This ensures an onboarding that is fully aligned with your teams requirements.
Individual Account Manager
In the Business pricing tier, you will receive a personal account manager for individual support and tailor-made solutions.
Support
Step 3
Live Support
You can reach our support team at any time via chat or video conference for quick and easy assistance, allowing you to continue your work without significant interruptions.
Telephone Support
Starting with the Business pricing tier, we provide on-call telephone support. We are happy to support you with individual solutions for any urgent task.
Comprehensive Documentation
Our support database is available around the clock and offers answers and instructions for various workflows. Use it to quickly find solutions and leverage the full potential of OS/.
FAQs
Der Fragetext steht hier
Ja, Du kannst OS/ kostenlos ausprobieren. Vereinbare eine kurze Demo mit einem unserer Experten, und wir richten anschließend einen Demo-Workspace für Dich ein.
Der Fragetext steht hier
Ja, wir können Eure Projekt-, Zeiterfassungs-, Buchhaltungs- und Kontaktdaten übernehmen, auch vollautomatisch aus Tools wie moco. Sprich einfach mit einem unserer Experten darüber.
Der Fragetext steht hier
Das Onboarding kann je nach Unternehmensgröße von wenigen Tagen bis zu mehreren Wochen dauern. Wir bieten verschiedene Workshops und praktische Pakete an, um einen reibungslosen Start zu gewährleisten. Zudem unterstützen wir Eure Nutzer jederzeit über den OS/ Chat und die OS/ University.
Der Fragetext steht hier
Ja, OS/ kann Daten aus den meisten Agentursoftware-Lösungen, wie zum Beispiel Moco, übernehmen. Besprich Euren individuellen Migrationsplan einfach mit einem unserer Experten.
Der Fragetext steht hier
Nach der Datenmigration stehen dir alle übertragenen Projekte zur Verfügung. Du kannst sie abschließen und als Grundlage für neue Projekte und Angebote verwenden.
Der Fragetext steht hier
Ja, OS/ erfüllt die Anforderungen von GDPR, GoDB und TISAX und wurde von einem unabhängigen Datenschützer und Wirtschaftsprüfer testiert.
We would be happy to advise you on a personal product tour
Book your OS/Expert appointment now. Our experts will give you a personal overview of relevant functions, answer all your questions and set up an individual test account for your business.